Maunto, a distinguished brokerage firm, distinguishes itself not only through its robust financial services but also through its commitment to client satisfaction. Central to this commitment is Maunto’s structured Complaints Handling Procedure, designed to resolve issues promptly and fairly.

Image source: Legal Page of Maunto.com

1. Submission of Complaints

Clients are encouraged to direct their concerns to Maunto’s dedicated email address, [email protected], to initiate the complaints process efficiently.

2. Acknowledgment and Initial Response

Upon receipt of a complaint, Maunto guarantees acknowledgment within five business days, signaling the commencement of their thorough investigation.

3. Thorough Investigation and Handling

Maunto diligently reviews and investigates each complaint, aiming to resolve it without undue delay. They pledge to provide clients with the outcome of their investigation within six weeks of the complaint submission date.

4. Communication and Client Involvement

Throughout the investigation, Maunto maintains transparent communication with clients, keeping them informed of progress and any additional information needed for clarification.

5. Handling Complex Cases

In cases requiring extended investigation periods due to complexity, Maunto ensures proactive communication with clients. They explain any delays and provide updated timelines for resolution, ensuring clients remain informed and engaged in the process.

6. Final Decision and Client Notification

Once a resolution is reached, Maunto promptly notifies the client. They provide a clear explanation of their decision and outline any remedial actions planned, demonstrating accountability and responsiveness.

7. Legal Rights and Resolution

Clients are assured that their right to pursue legal action remains unaffected by utilizing Maunto’s internal complaints procedure, emphasizing transparency and client empowerment.

Conclusion: Ensuring Client Satisfaction through Transparent Processes

Maunto’s Complaints Handling Procedure underscores their dedication to addressing client concerns effectively and responsibly. By fostering transparent communication, thorough investigation, and timely resolution, Maunto aims to uphold trust and satisfaction among its esteemed clientele.